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Re-Ping explained

The direct line to your prospects — with one click.

How Re-Ping works

  1. 1

    User favorites your vehicle

    With a verified Swiss mobile number and Re-Pings activated.

  2. 2

    You send a Re-Ping

    One click in the dashboard. SMS goes out to all reachable recipients.

  3. 3

    User clicks on the link

    Straight to the vehicle. Direct contact.

What does Re-Ping cost

Standard

9 Credits

per Re-Ping (1 credit = CHF 1)

Rules and limits

  • Cooldown per vehicle

    30 days between two Re-Pings on the same vehicle.

  • Per-user protection

    14 days between SMS to the same person, maximum 10 SMS per 30 days.

  • Recipients

    Swiss mobile numbers only (+41 7x), verified and with active Re-Ping opt-in.

  • Opt-out

    User can opt out at any time with STOP via SMS reply — immediate, permanent effect.

What a Re-Ping SMS looks like

muuva: FORD RANGER Raptor 3.0 EcoBoost 4x4
2023 · 20'500 km
CHF 59'990
(Optional message from dealer)
muuva.ch/r/abc123
STOP zum Abmelden

SMS limit: 160 characters total (Twilio standard). Of which 80 characters for your message — the rest is automatic (vehicle info, link, STOP notice).

Frequently asked questions

What is Re-Ping?+

Re-Ping is an SMS reminder to users who have favorited your vehicle. You reach exactly the people who have already shown interest — with no waste.

Who can receive a Re-Ping?+

Only users who have favorited your vehicle AND verified their Swiss mobile number AND activated Re-Pings. Privacy-first: opt-in, no spam.

How often can I send Re-Pings?+

30 days must pass between two Re-Pings on the same vehicle. Per user, an additional 14-day cooldown applies, plus a maximum of 10 SMS per 30 days.

What does a Re-Ping cost?+

9 Credits pro Re-Ping (1 Credit = CHF 1).

What's in the SMS?+

Vehicle designation, year, kilometers, price, your optional message (max. 60 characters) and a direct link to the vehicle on muuva.ch.

How do users opt out?+

Reply STOP via SMS. Immediate, permanent effect. We respect opt-outs unconditionally.

Does Re-Ping work internationally?+

At launch, Swiss mobile numbers only (+41). International numbers will follow after market start.

Does Re-Ping also work via WhatsApp?+

No, currently SMS only. At launch we deliberately focus on one channel — simple, reliable, no account requirement for the user.

How do I buy credits?+

In the dealer dashboard under Subscription. Packs of 50, 100, 250 or 500 credits. 1 credit = CHF 1, valid for 12 months.

Still have questions?

We're happy to help you personally.

To help overview